Gordon Graham | Creating and Maintaining the High Reliability Organization
Megan Johnson Graham | Generational Expert, Co-Author of Generations Inc: From Boomers to Linkster-Managing the Friction between Generations at Work
Paul LeSage | Risk Intelligence, Rules, and High Reliability – A Leader’s Guide to Changing Culture the Dynamic Workplace.
In high-risk domains, people regularly use highly technical skills they have learned through formal training, work experience, and collaboration with peers. In these environments, we train hard so employees can operate relatively autonomously, without having to continually refer to a policy manual. Front line operators and teams are commonly trading decision accuracy for speed.
During these events, our employees and our teams will make choices – both good and bad – that can lead to undesired outcomes. In order to improve safety, these decisions must be evaluated in the proper context. For example, when are employees justified in not following a policy? Under what conditions do we expect teams to operate autonomously, and when should they follow prescriptive rules? What type of training are we giving our teams to assist them in evaluating the decisions that they make? Do minimum “KSA’s” equal “Proficiency?”
More importantly, there are attributes to high reliability and teamwork that are regularly expressed in print, but few know how to actually “operationalize” the concepts. The term “High Reliability Organization” has become ubiquitous, and few really know what it means. For example, in high fidelity teams, we are supposed to speak up when we see something that we believe presents a risk – this is a foundational aspect of CRM. However, no one tells us how to manage the inevitable “negative warnings” that will occur – when team members speak up, operations are halted, and it turns out there is no risk. If you do that two or three times within your team, what happens to the culture? How to other team members respond?
This course will introduce the concepts of Risk Tolerance, Risk Intelligence, and Situational Awareness at both personal and team levels. You will also learn how to carefully tend your culture to ensure it is able to support good teamwork.
Using actual case examples, the presentation will cover:
- The concept of Seeing and Understanding Risk, and how this is different for everyone.
- Discussion around Effective and Resilient Systems – there’s a difference, and how to look at the System First when analyzing risk.
- Strategies for managing Human Risk – in particular, Human Performance and Human Behavioral Choice, which should be managed differently.
- Key strategies on leadership, teams, and followership.
Charlie Plumb and Josh Goldberg | Leadership When the Heat’s On
Sara Jahnke, PhD | Director and Senior Scientist with the Center for Fire, Rescue & EMS Health Research at the National Development & Research Institutes – USA