Very few people are "natural born Leaders". So, what are the rest of us to do? This presentation demonstrates how the best leaders in the world infuse their organizations with the unbeatable combination of vision, extraordinary communication skills and an uncompromising commitment to quality!

Great leadership = great customer service. The best leaders also recognize that exceptional customer service breaks down if they don’t model the desired attitudes and behaviors with their internal customers … their employees.

Formerly the Head of Training at Disney’s Corporate Headquarters, Doug provided the famous Disney University “Traditions” program and developed leadership courses for Disney executives. Pivotal in Doug’s career with Disney was his experience in the mid-80’s when the corporate culture changed from the arrogant: “we’re the best; why change? to the progressive: “don’t rest on your laurels” powerhouse corporation that Disney remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney’s success and how it and other organizations overcome spectacular challenges.

In this humorous and inspiring presentation, best-selling author and international speaker Kimberly Alyn will share the principles of leadership that stand the test of time. She will provide you with some illuminating insights on how to positively influence people. Whether you are a formal or informal leader, these principles will give a solid foundation for real leadership in a society that desperately needs it!